Smile Productions Privacy Policy
Our contact details
Name: Smile Productions CIC
Address: Old Bank Buildings, Upper High Street, Cradley Heath, B64 5HY
E-mail: info@smileproductions.co.uk
Date Completed: 27/11/2023
Last Updated: 21/02/2026
The type of personal information we collect
We currently collect and process the following information:
· Personal identifiers, contacts and characteristics (for example, name, contact number and email address)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
· To be added to our membership database
· As part of a query or question
· As part of the Contact Us form on our website
We use the information that you have given us in order to maintain our customer database effectively and answer any queries or questions sent to us via email or the Contact Us page of our website.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@smileproductions.co.uk
(b) We have a legal obligation.
(c) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep personal information including names, contact numbers and email addresses for a 12 month period. We will then dispose your information by deleting from our electronic databases.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@smileproductions.co.ukif you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@smileproductions.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk